CTD Team photo

Customer Technology
Department

CTD applies design thinking and agile methodologies to develop products. Making steady progress in improving the rider experience unifies our diverse team.

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A few CTD teammates

Who we are

Effective and equitable public transit is essential to the social, economic, and environmental progress of Greater Boston. At CTD, our mission is to apply modern principles of research, design, and technology to make our transit system easy for all riders to use.

A demo of our Skate application

See what we do

CTD is responsible for systems and processes vital to the MBTA’s success, and has delivered dramatic, meaningful, and measurable improvements.

See our work
CTD 'together apart' on a video call

How we work

  1. 01.

    We work for riders

    We are here to serve riders—especially if they’re transit-dependent—and front-line staff who deliver transit service.
  2. 02.

    Elevate unheard voices

    We must actively seek out perspectives from historically underserved populations—both in how we build our products and how we hire for our team.
  3. 03.

    Make space, take space

    We should be as enthusiastic about making space for our colleagues as we are about our own contributions.
  4. 04.

    Move at the speed of trust

    We question urgency when it comes at the cost of inclusion and trust.
  5. 05.

    Hold ourselves and each other accountable

    Our leaders and colleagues respect each other enough to give direct feedback and challenge each other’s assumptions.
  6. 06.

    Be open to change and growth

    If we leave our egos at the door and invite humility in, we foster an environment of sharing, learning, and growing.

How we work

  1. 01.

    We work for riders

    We are here to serve riders—especially if they’re transit-dependent—and front-line staff who deliver transit service.
  2. 03.

    Make space, take space

    We should be as enthusiastic about making space for our colleagues as we are about our own contributions.
  3. 05.

    Hold ourselves and each other accountable

    Our leaders and colleagues respect each other enough to give direct feedback and challenge each other’s assumptions.
  4. 02.

    Elevate unheard voices

    We must actively seek out perspectives from historically underserved populations—both in how we build our products and how we hire for our team.
  5. 04.

    Move at the speed of trust

    We question urgency when it comes at the cost of inclusion and trust.
  6. 06.

    Be open to change and growth

    If we leave our egos at the door and invite humility in, we foster an environment of sharing, learning, and growing.
Average day at the office

Join our team

Come join the MBTA Customer Technology team if you’d like to work on user-centered, equitable transit solutions for Boston and the Greater Boston area.

Come work for us